Accessibility Statement

At Maison Éclat, we are committed to ensuring digital accessibility for all visitors, including individuals with disabilities. We want everyone who visits maisoneclatscent.com to feel welcome and find the experience of browsing and purchasing our watch collections rewarding.
Our Commitment and Standards
We are actively working to maintain and improve the accessibility of our online store. Our goal is to align our website's design and digital infrastructure with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. We recognize that web technologies evolve, and we continuously audit our platform to identify and resolve potential navigation barriers for users relying on assistive software, such as screen readers.
Reasonable Accommodations & Dedicated Support
If you are experiencing any difficulty navigating our website, viewing our watch collections, or completing a transaction due to an impairment, a temporary limitation, or a disability, we are here to assist you immediately.
We provide manual, human alternatives to ensure you have full access to our products and services:
  • Primary Support (Recommended): For the fastest and most reliable assistance, please email our support team directly at support@maisoneclatscent.com. We monitor this inbox closely and will gladly guide you through our collections, answer technical specifications, or help you navigate our website if you're having issues. We will try our best to accommodate you with our abilities. However, we cannot fulfill your order manually by receiving your credit card or payment information as this poses a security risk with banks and payment processors. The card holder must be the one who makes the purchase and not Maison Éclat. We try our best to assist but we will not process any orders manually as the payment can be classified as a fraudulent transaction as the card holder was not the one who made the purchase.
  • Live Chat Support: You can also utilize the live chat feature located on our website. Please note that while we offer live chat, response times may vary depending on representative availability. For time-sensitive accommodations, reaching out via email is highly recommended.


Feedback
We welcome your feedback on the accessibility of our store. If you encounter a specific page, form, or asset that is not fully accessible to your assistive technology, please let us know at support@maisoneclatscent.com so we can investigate and implement a technical fix promptly.